Artificial Intelligence-The technology that is every day virtually taking the real world to such new heights that many real-life tasks of humans have become very easy. There are many applications of Artificial Intelligence in different fields. Whether it is related to health in autonomous vehicles or the business field, Artificial Intelligence is being successful in making its mark in every field. From its enormous and splendid applications, one of the best applications develop through Artificial intelligence is CHATBOT.
Have you ever visited a website and seen a small icon on its bottom right corner asking you if you need any kind of help? Now, that’s our CHATBOT.
CHATBOT is a software application developed through Artificial Intelligence that communicates like a human. Now, a question may arise that what was the need for developing a CHATBOT. Before the evolution of CHATBOT, customers had to hold on the phones for several minutes just to have an interaction with the respective company representative. But in 1994, Michael Mauldin found the solution to this problem and that was the CHATBOT. One of the best examples of CHATBOT is Google Assistant. Through the Google Assistant, People can get answers to their questions thinking it to be a human but actually, it is a virtual assistant communicating like a human. Other examples of CHATBOTS are Alexa, Facebook Messenger, WE Chat and more.
Today, every company wants some sort of profit in their business. A website is the best promotion for any business. Also, it is very important for the respective companies to regularly keep updating the website with new content and design so that more customers are attracted to the website. Because, more people are attracted to the website, more are the chances of an increase in the profit of the business. There are numerous ways to bring more people to the website through its design. And, one of those ways is the inclusion of chatbot on the website. Through the CHATBOT, the customers can resolve their queries regarding the company, the product, order and shipping details and more.
Now, one question may be tackling the minds of every reader that how by the inclusion of a small CHATBOT on a website can provide benefits to any company!
Following are the benefits a CHATBOT provides in the business field:
1) CHATBOT is capable of managing numerous customers at a time.
2) CHATBOT is cost-effective.
3) CHATBOT have smooth interactions.
4) CHATBOTS never get tired.
So, let’s get deeper into these amazing benefits of CHATBOTS.
1) CHATBOT IS CAPABLE OF MANAGING NUMEROUS CUSTOMERS AT A TIME:
One company representative can interact with one customer at a time. Similarly, one hotel representative can attend one phone call at a time for hotel room booking. But, can you think how many customers can a CHATBOT handle at a time? Then, a CHATBOT can handle more than a thousand customers at a time without creating any confusion as humans do. So this is one of the key benefits of using a CHATBOT for business to handle multiple customers at a time.
2) CHATBOT IS COST EFFECTIVE:
If a company is given a choice of whether to keep a human customer agent or a CHATBOT, then he would choose a CHATBOT. Because a CHATBOT proves to be affordable rather than appointing various employees as one CHATBOT is equal to a thousand employees. So a company finds it more affordable of using a CHATBOT by doing one-time investment rather than giving monthly salaries to the human employees.
3) CHATBOT HAS SMOOTH INTERACTIONS:
A customer agent has to deal with customers who are having different kinds of nature. Some customers interact calmly, while some in a harsh way. But, it is not possible for the customer agent, that every time he’ll be able to deal with all the customers calmly no matter how the customers interact with him. And, such a situation may lead to various problems for any company. On the contrary, it’s not a troublesome task for CHATBOT. As it doesn’t matter how the customers interact with it. A CHATBOT will always be calm and will also interact smoothly.
4) CHATBOTS NEVER GET TIRED:
Suppose, one customer of a mobile company needs to talk to the company’s service agent urgently at midnight as his sim card is not working properly. Then, will it possible for him to have interaction with the agent? The answer is no. Because every company has some fixed working hours. Then is it not possible for the customers to solve their queries whenever they want? Yes, it is possible through CHATBOT. Because CHATBOT is available on the website. So, whenever the customers have any queries and need the company’s help urgently, they just need to visit the company website and interact with the CHATBOT.
The benefits of a CHATBOT to a company are not bounded by the above-mentioned benefits. But, it has infinite benefits.
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There is definately a great deal to know about this topic. Jinny Enrico Evita
Very good article. I will be facing many of these issues as well..